Last updated: 15 November 2026
Your 14-day right of withdrawal (EU consumers). If you buy as a consumer in the EU, you normally have 14 days to withdraw from an online purchase without giving a reason. For digital content (PDF guides, templates, recorded workshops): when you buy, you ask us to deliver the content straight away and you acknowledge that you lose your right of withdrawal once delivery has started (EU Directive 2011/83/EU, art. 16(m)). If we have not yet sent your download, you can still withdraw by emailing hello@autoprod.io for a full refund. For services (audits, sessions, retainers): you can withdraw within 14 days; if you asked us to start within that period, you pay only for the part already provided.
Cancel any time by email. Cancellation takes effect at the end of the month you have already paid for. Months already started are not refunded, except where the law requires.
Email hello@autoprod.io with your Stripe receipt or the email address you paid with. Approved refunds go back to your original payment method through Stripe, normally within 14 days. Your bank can take another 5–10 business days to show it.
Business customers buying for a company do not have the statutory consumer withdrawal right, but the session and retainer rules above apply to them too.